FAQ’s

General Questions:

How do I get in touch?

There are lots of ways to get in touch with us. Give us a call, pop into the office, or drop us an email to info@starcarsbirmingham.com. Alternatively fill out our Enquiry Form and we’ll get right back to you.

How do I complain?

In the unlikely event that you or any member of your party have cause for complaint about any aspect of your travel, it is essential that our driver/courier or representative is informed immediately and given the opportunity of resolving the problem. If this is not possible you must instead contact our office on 0121-373 1111. We will issue you with a reference number which should be quoted in any correspondence regarding the complaint which must be sent within 28 days of your experience to us at Star Cars and Coaches Limited, 718 Chester Road, Erdington, Birmingham B23 5TE

Questions about Our Coach Holidays & Day Trips:

Are there any luggage restrictions?

We do not have a strict limit but ask you to be mindful of how much you put in your suitcase. Sometimes bags are so heavy that drivers and porters struggle to lift them. A good rule of thumb is 15 kilo’s or 34lb should be fine – but please, only one medium suitcase per person.

Thinking of bringing a wheelchair?

On all our Coach Holiday and Day’s Out we’re happy to take folding wheelchairs and walking aids they’ll be stored in the luggage compartment of the coach. However space restrictions mean that we have to limit the number of wheelchairs to two per tour.

We also have the provision to take one electric mobility scooter per tour too. Please ensure that it can be collapsed/folded and that you are able to lift it in and out of the coach yourselves – as drivers aren’t permitted to do it. At the time of booking ask us about availability of space on the coach for mobility aids and we’ll book them on if we can.

Can I make any special requests or requirements?

If you have any special requests which are not included in the holiday price i.e.low floor or special diets etc., you MUST include this request at the time of booking and ensure that it is noted on the Booking Confirmation when received. Your request will be passed on to the hotel(s) concerned, however we cannot guarantee that they will be able to comply. The Company will not therefore accept any booking which is conditional upon a special request being satisfied.

Can I change my booking?

Minor changes prior to the balance due date such as additional requests, joining point amendments etc. necessitating the issue of a new Booking Confirmation will be allowed subject to the payment of an £8 per person amendment fee. After the balance due date whilst we will attempt to accommodate minor changes on the same basis, no guarantee can be given. For major changes such as transfer to a different holiday or departure date after the balance due date we reserve the right to treat such changes as cancellations and levy the cancellation charges as set out in the contract.

What if I need to cancel my holiday?

Please note deposits paid on holidays are non-refundable. You can cancel your holiday in writing at any time. If you cancel your holiday less than 42 days before your travel date and if we are able to re-sell your holiday we will repay monies paid less your non refundable deposit, plus £30 per person administration charge. We strongly recommend that travel insurance is taken out at the time of booking to cover you in the event of cancellation leading up to and during your holiday. Alternatively you have the right to transfer the booking to another person provided that they satisfy all the conditions applicable to the package and that you give the Company at least 7 days notice of your intention to do so. Both you and the person to whom you transfer the booking will be responsible for payment of any outstanding monies and in addition there will be an administration fee of £30 for each person substituted.